Useful Information, FAQ, and interesting tidbits...

Any questions not answered here?  Email us: customerservice@brendaandheatheryarns.com
Shipping:
In stock items usually ship within 2 business days.
Packages are shipped USPS.
Our "store" is currently powered by Square and we are only able to sell and ship to addresses in the United States.  International customers should visit our Etsy shop.  Click HERE for store options.
Items that are "pre-order" are usually available within two weeks.  When combining a "pre-order" and an "in stock now" item in the same order, the shipment will be delayed until the pre-order is ready. 
 
Knots:
We purchase yarn in different formats from the mill and once in a great while there is a knot.  We do not knowingly sell skeins with knots. When we come across one  as we're working with the yarn,  we will splice the yarn  (very neatly to remove the mill's knot).   This is done before the yarn is dyed so it does not interrupt the striping pattern.   You do not need to worry, just keep going and let the beauty of your work shine. 
 
Care:
We use professional, non-toxic,  acid dyes to create our works of art.  Each skein goes through a series of washing and rinse cycles after it is dyed.   That being said, it is normal for certain colors of hand dyed yarns to wash out a tiny bit of color, this does not affect the colorfastness of the dyed yarn.   If you would like specifics of how to wash this yarn, please email us, we're happy to share our thoughts and opinions on the matter.  
 
Bases with superwash wool are machine washable in cold water on a delicate cycle, but we recommend hand washing in cold water to prolong the life of the garment.  Dry flat.   If you have any questions about washing, please contact us. 
 
Pre-order:
Preorders are available for most of our yarns when the item is out of stock.  Regularly stocked items are dyed often and we will let you know when your item is expected to be ready when you order a "pre-order" item.  Items that are "pre-order" are usually available within two weeks.  When combining a "pre-order" and an "in stock now" item in the same order, the shipment will be delayed until the pre-order is ready.

Special Orders:  We're willing to dye for you!
If you are interested in us dyeing a special colorway (your favorite team's colors for example) or if you want a specific colorway that we have dyed but on a different base, we are happy to work with you.  Special Orders require prepayment and will include a 10% Special Order fee. 
 
Dye Lots:
We strive to make our dye lots as close as possible, but due to the nature of small batch hand dyeing, each dye lot and each skein is unique. 
 
Returns:
All sales are final.  If for some reason there is a problem with the yarn you have ordered, please contact us. 
 
Disclaimer on colors:
Due to variations between monitors, colors may vary between the image represented on your screen and the actual skein of yarn.  Buyer accepts risk (but we know that you'll really love the yarn anyway).